To those of our policyholders impacted by recent severe natural disasters, please know that our thoughts are with you and we hope that you and your loved ones are safe.
At Guarantee Trust Life, we understand that during this difficult time you may be experiencing financial or displacement hardships that could have an effect on the insurance coverage you have with us. This webpage is intended to provide you with information on time extensions that have been granted by the agency regulating insurance in your state. States which currently have time extensions and / or other provisional allowances are listed below.
This webpage will be updated when additional time extensions are granted, or are deemed to have expired.
As always, we’re here to help. Please don’t hesitate to contact a Customer Service Representative at 1-800-338-7452 with any questions you have on your coverage. You can also contact our Customer Service via the link on the homepage of our website, www.gtlic.com.
California – Policyholders in Designated Wildfire Disaster Areas
In an effort to assist victims of the current wildfires throughout the state, Insurance Commissioner Dave Jones has requested all insurance companies to grant billing leniency for at least 30 days. This means that in addition to the 31-day grace period already provided with your insurance coverage, an additional 31 days will be allowed to submit any premium which would now be due. We realize you may not have access to your policy number, premium due date and the amount of premium due. A GTL Customer Service Representative can assist with your questions and provide you with the information you need. You can speak with one of our representatives by calling us at 800-338-7452.
Illinois (Christian County) – Customers Adversely Affected by the Significant Storms on Dec. 1, 2018
Due to significant storms and tornados, Governor Rauner has declared Christian County a state disaster area. So that disaster victims do not lose important insurance coverage, we have implemented the following safeguards for those customers affected by this event:
- An extended grace period to pay premiums. For affected customers whose policies would otherwise lapse for nonpayment of premium, we will accept premiums as on time between November 23, 2018 through January 23, 2019.
- An extension of at least 60 days more than any timeframe otherwise required by your policy for such things as submitting a claim or providing information needed to process a claim.
For questions on premium payment extensions and / or claim processing, please contact a GTL Customer Service representative at 1-800-338-7452.
Please remember that the Illinois Department of Insurance is available for filing a complaint regarding any disaster-related dispute or issue. Consumers may call the Department’s toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf